Get support

Before contacting support, it is worth checking the guides — the most common questions have their own pages:

• I cannot see my project
• My upload has not appeared
• I have run out of storage

Contacting RCC support

Email rcc-support@uq.edu.au. Fill in the form below and copy the result into your mail client.

What do you need help with?

XNAT project name

What to include

The more of this you provide, the less back and forth:

• The XNAT project name, and the subject or session if it is specific to one
• What you did, step by step, and what you expected to happen
• What happened instead, including the exact wording of any error
• A screenshot if the problem is visible on screen — with no patient identifiers in it
• Whether it worked before, and roughly when it stopped

Data acquired at a facility

If your question is about data acquired at HIRF, CAI or TRI — whether a session has been sent, or when a project will be created — contact the facility that acquired it. They can see the acquisition side, which RCC cannot.